·Ensuring security in e-commerce transactions is crucial for businesses. Below are essential tips to help identify and prevent fraudulent activities:
1. Monitor New Customer Orders
Be cautious with new online orders from buyers without a prior transaction history. Pay extra attention to high-value purchases, such as bulk orders of popular electronics like the iPhone 15, 16 Pro Max, Samsung S24 Ultra, or the Samsung Galaxy Z Fold 6. Large quantities of expensive products from first-time buyers may indicate potential fraud.
2. Repeated Orders of the Same Product
Fraudsters often buy multiple units of the same item without regard for its specific features, like color or model, aiming for quick resale. Unusual purchasing patterns, such as buying many identical items in a single order, should be reviewed carefully.
3. Multiple Cards, Same Shipping Address
Orders using multiple credit cards but shipping to the same address are a significant red flag. This scenario, especially if the purchases originate from the same cardholder but use different card numbers, often signals fraudulent activity.
4. Multiple Cards, Same IP Address
If you see several orders coming from the same IP address but using different cards, it suggests suspicious behavior. Always check such activity to ensure it's legitimate.
5. Misspelled Information, Unusual Emails, and Names
Be cautious of orders where cardholder details contain spelling or grammatical errors. Unusual email addresses, such as @mail.com, or unrealistic names like “gamerman” or “sexyman” in order forms, are often strong indicators of fraud.
6. Refund Requests on Alternative Accounts
Ensure refunds are processed only to the original card used for the purchase. Fraudsters may request refunds to a different bank account, which should be strictly avoided to maintain transaction integrity.
7. Transact with Maximum Security
If you have any doubts about the authenticity of a transaction, reach out to your merchant support center (210 6244300 or 210 6303000, option 4). Request verification with the issuing bank before providing any product or service. This extra step can help prevent fraud.
For any suspicions regarding a transaction, contact the Transaction Control and Security Team at 210 6244435 (Monday–Friday, 08:30–16:30) or email NPGR_FraudMonitoringTeam@nexigroup.com for assistance.
